Our Company
Martin Dawes Systems is a leading software and services vendor. We specialize in billing, subscriber management and business assurance solutions for the convergent communications sector.
We help innovative service providers offer attractive, sticky propositions in an increasingly divergent and competitive market. As a company we are imaginative, informed and inspired and completely committed to helping our customers win and retain customers. Headquartered in the UK, we operate internationally from offices in Europe, North America and Asia-Pacific.
Our Value Proposition
At Martin Dawes Systems we understand the risks and challenges associated with subscriber management. Our company philosophy is one of partnership; one that promotes enduring business relationships and mutual opportunities for growth. We work with our customers to deliver robust and proven systems, always in a cost-effective manner and always ensuring the highest standards of in-life operation
Our Offering
The key challenges facing service providers today are aggressive competition and agility. With markets opening up internationally, the number of organizations offering communication services is growing and diversifying. This goes hand-in-hand with increasingly shrewd and demanding consumers. Service providers need to be proactive and fast to measure up to competition and live up to expectation.
We enable the agility it takes to do so. We work fast and well so our customers can quickly create and launch new services, exploiting opportunities while maintaining a low cost-base.
Our software and services automate the key business cycles of provisioning, billing and customer care. They provide management with the information needed to ensure proper operation and control, maximizing profitability for the service provider and satisfaction for its customers.
Our Portfolio
We continuously add new capabilities to our portfolio through development and strategic acquisitions, helping our customers make the most informed decisions and maximize profits. Everything we do is focused on business; we are not distracted by abstract technical ideals. We offer systems that we know from experience will work hard for our customers.
Our Solutions
We provide a proven end-to-end billing and customer management platform, diseMP, which was designed from day one to support converged service providers operating in a fast-changing market. Further capabilities, such as CTI and our business process management system, actively contribute to even greater efficiency.
We also offer advanced self service solutions to help reduce operational cost and enhance customer experience.
Our systems significantly reduce costs per subscriber and enable service providers to bring innovative services to market quickly and cost-effectively. They enable customer care that helps build loyalty, reduce churn and streamline operations.
Because they are business-based and flexible, our solutions can also deliver rich functionality to any organization wishing to deliver the highest standards of customer care.
Our Credentials
Our company evolved from an innovative service provider, Martin Dawes Telecommunications. In 1985 that company needed a powerful system for managing customer relationships and billing. The product we created evolved and Martin Dawes Systems now offers a rich portfolio of products and services internationally.
Our foresight then and our experience now mean we are ideally positioned to help service providers take advantage of the accelerating change around us and turn that momentum into growth.
Our active participation in trade associations and industry bodies and our strong relationships with customers and partners help to ensure we are addressing the future business needs of the market.
Our Commitment
Work with us and you have our commitment to your success. Through constant innovation we maintain a technological lead and ensure that we deliver effective and original services. We are constantly striving to maximise the profitability of our customers and ensure that they can deliver the best possible experience for their customers.
